These General Terms and Conditions of Contract (“hereinafter General Terms and Conditions of Contract”) together with the “Privacy Policies”, the “General Terms and Conditions of the Website”, the “Specific Terms and Conditions of the Website” and “The Specific Conditions” that appear described on the Internet Website called MOUNTAIN VIEW EXPERIENCE (hereinafter, the “Website”), regulate the use and services provided through the Portal when you register. when registering an account, booking or purchasing a service with us.
After contracting a service offered in MOUNTAIN VIEW EXPERIENCE, you acquire the status of CUSTOMER of the Website (hereinafter, the “Client”) and implies your acceptance and agreement with these “General Terms and Conditions of Contract”, the » Privacy Policies», the “General Terms and Conditions of the Website” and the “Specific Terms and Conditions of the Website” that are described on the Portal in the contractual relationship with MOUNTAIN VIEW EXPERIENCE and the advertiser or also called the Offering User or the “Supplier”, hereinafter, simply called the “Supplier”, respectively.
MOUNTAIN VIEW EXPERIENCE uses a single payment processor which accepts cards such as debit, credit and prepaid cards of the Visa, Mastercard, American Express brands, as well as deposits to a current bank account in the name of the company. MOUNTAIN VIEW EXPERIENCE E.I.R.L
Nuestra pasarela de pagos es 100% segura y los datos de tarjetas ingresados son de extrema confidencialidad y ningún dato ingresado es compartido para ningún beneficio propio o de terceros. Los precios indicados corresponden únicamente a los servicios detallados y no incluyen el Impuesto General a las Ventas. (IGV)
The service in general is subject to variation without prior notice, due to weather conditions (rain, landslides, overflows, bad weather, etc.), strikes and/or demonstrations and any other event such as war, threat of war, civil strikes, disorders, Terrorist activity (real or threatened), earthquakes, technical problems with transport or equipment, power failure, natural or nuclear disaster, fire, flood that does not allow the normal development of the itinerary.
Any cancellation of the service for the reasons indicated, does not apply refund.
In such a case, Mountain View may offer a contingency plan to the best of its ability.
If the client decides to withdraw before the end of the service, there will be no refund for it either.
If the Client needs to cancel a reserved service, it is mandatory to contact MOUNTAIN VIEW EXPERIENCE at email: reservas@mountainviewexperience.pe, reserva2@mountainviewexperience.pe or our telephone numbers; +51 992 364 807, + 51 972 298 986 or our operations number, +51 994 909 667 MOUNTAIN VIEW EXPERIENCE al correo: reservas@mountainviewexperience.pe o a nuestros teléfonos 51 972 298 986 o a nuestro número de operaciones, +51 994 909 667.
Cancellations due to force majeure are detailed in the terms and conditions of our website.
Cancellations made 15 days or more before the arrival date apply a penalty of 40% and may apply rescheduling or refund of 60% within 15 days prior to the reserved date.
Cancellations made within 14 days or less do not apply refunds or returns. Reprogramming within the previous 14 days applies a penalty of 50% for a reprogramming period of a maximum of 6 months onwards.
CONDICIONES: Todas las actividades tienen una duración aproximada de 2 horas y se realizan de la mano de nuestros guías. Los precios expresados no incluyen traslados. Todas las reservas de actividades se confirman previo pago del 100% de las mismas. Mínimo 2 personas. La cancelación de los servicios con hasta 48 horas de anticipación tendrán una penalidad del 35%, cancelaciones echas dentro de las 24 horas previas al servicio no aplican reembolsos o devoluciones. Para aplicar reprogramaciones la penalidad será del 35%.
Cancellations by the Client: The Client has the right to cancel the purchase up to 15 calendar days before the reserved travel date, charging only the 20% for administrative costs and collection. In case there have been purchases of tickets, paid reservations of Hotels and Restaurants, they will be debited from the amount to be returned.
If a Client cancels the purchase within the first 14 (fourteen) days prior to the reserved travel date, or if he does not attend the service, he is obliged to pay the full price of the tour.
MOUNTAIN VIEW EXPERIENCE cares about its clients, in case you cancel within the first 14 days we will help you to reschedule the service with an open date, subject to coordination with our provider, MOUNTAIN VIEW EXPERIENCE does not guarantee the 100% of the rescheduling.
MOUNTAIN VIEW EXPERIENCE works with some providers that have their own payment and cancellation policies, when you require that tour or package we will inform you before your purchase of the dates, deposits and payment terms of the same.
All service reservations with MOUNTAIN VIEW EXPERIENCE are confirmed with the deposit of 100% of the services.
In accordance with the provisions of the Consumer Protection and Defense Code, MOUNTAIN VIEW EXPERIENCE has a virtual Claims Book available to the User 24 hours a day here on our website.
In order to protect the rights of consumers, the user must remember the following:
CLAIM is a statement that the User wishes to make to MOUNTAIN VIEW EXPERIENCE, through which he expresses a disagreement related to a product or service that he has contracted with our company.
COMPLAINT is a statement that the User wishes to make to MOUNTAIN VIEW EXPERIENCE, through which he expresses a disagreement, which is not directly related to any product or service contracted with our company.
Our team will contact you shortly via email or WhatsApp to continue and complete the booking process.
Remember that experiences can Payment can be made directly through the website only when booking a stay in one of our A-Frame cabins. Otherwise, you can finalize your booking for this experience when we contact you.
If you have any further questions, we'd be happy to help through any of our contact channels.
Fill out the following form to request a reservation for this experience. Remember that a member of our team will contact you as soon as possible
