Cancellation policy
Cancelaciones por fuerza mayor se detallan en los términos y condiciones de nuestra web.
(https://mountainviewexperience.pe/terminos-y-condiciones/)
Cancellations made 15 days or more before the arrival date apply a penalty of 40% and may apply rescheduling or refund of 60% within 15 days prior to the reserved date.
Cancelaciones hechas dentro de los 14 días o menos no aplican reembolsos ni devoluciones.
Re programaciones dentro de los 14 días previos aplica penalidad del 50% para un plazo de re programación de máximo 6 meses en adelante.
Cancellations made 15 days or more before the arrival date apply a penalty of 40% and may apply rescheduling or refund of 60% within 15 days prior to the reserved date.
Cancelaciones hechas dentro de los 14 días o menos no aplican reembolsos ni devoluciones.
Re programaciones dentro de los 14 días previos aplica penalidad del 50% para un plazo de re programación de máximo 6 meses en adelante.
Any cancellation of the service for the reasons indicated, does not apply refund.
In such a case, Mountain View may offer a contingency plan to the best of its ability.
If the client decides to withdraw before the end of the service, there will be no refund for it either.
If the Client needs to cancel a reserved service, it is mandatory to contact MOUNTAIN VIEW EXPERIENCE by email: reservas@mountainviewexperience.pe, reservas2@mountainviewexperience.pe or by phone; +51 992 364 807, + 51 972 298 986 or our number of operations, +51 994 909 667.
